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The Client Account Manager is primarily responsible for maintaining managed client relationships as well as inside sales related endeavors for the existing client base. The role identifies new opportunities for growth within existing clients through regular communication. Managed services, labour and hardware/software quotations are created and processed as required. Sales quotas are set monthly and quarterly based on historical volume and growth targets. The Client Account Manager addresses all non-support related client requests and ensures they are routed to the correct team members. Follow-up communication is performed to ensure all requests are resolved in a timely manner. The technical team is to be consulted for any hardware, software and IT project requests to ensure all client needs will be met or exceeded in the solutions being proposed.
Secondary responsibilities include managing and monitoring existing managed services agreement health and profitability. Mandatory quarterly business review meetings are performed with clients both in-person and remotely as the situation dictates. The Client Account Manager works closely with the finance, support and professional services teams to ensure all client concerns are properly addressed. The role collaborates with leadership to forecast upcoming endeavors and budgets.
The Client Account Manager is vital to the successful growth of the company and attention to detail when managing client relationships is of the utmost importance. Clear, concise and timely communication with clients is required to achieve the high level of service provided by the company. The role is often the primary face and voice of the company for existing clients.