The Systems Engineer is primarily responsible for the successful delivery of IT related projects that are on-time and on-budget. The role has an advanced troubleshooting ability and is highly knowledgeable in servers, storage and network related solutions. The application of best practice methods is critical to maintain a high level of quality and standardization in deployed solutions. The Systems Engineer is the direct escalation path for the helpdesk and is responsible for in-person support at client offices. Through interactions with clients during support and project delivery the position shall collect feedback with the goal of identifying new opportunities and creating new solutions.
Secondary responsibilities include setup and deployment of internal servers, storage and network related solutions. The System Engineer has full access to the IDC co-location facility and all other network locations. The role is often called upon to develop and refine internal line of business application suites such as the PSA, RMM or CMS platforms. The position is responsible for documenting all projects deployed as well as any other processes that are repeatable.
The Systems Engineer is the first point of contact for mission critical technical support calls received after core business hours. It is imperative that the position maintain up-to-date knowledge on new hardware, software and methodologies to remain relevant as the IT industry evolves. The Systems Engineer is the subject matter expert in most hardware or software related inquires.