Are you a top performer in the IT field?
We're forming a dream team of IT Professionals, come see if we're a right fit.
Propel your career!
We've got a bright future ahead.
Are you looking to trade in your job for a career?
Are you looking to develop your professional skillset and make good use of it?
Look no further, Great White North is the place for you!
We've built a Managed Services Provider (MSP) business from the ground up with the essence and perks that take companies from good to GREAT. Come build your career with us!
We believe in having fun at work and being passionate about what we do.
Our love of technology is clear in all that we accomplish.
We bring the best ideas from our team together to form the base of our solutions.
Technology may be what brought us all together but the people within our organization give it the life and energy that allow it to thrive. Come be a part of a committed and energetic team!
BEST PLACE TO WORK AWARD!
Timmins Chamber of Commerce's NOVA Business Excellence Awards
We believe in investing in our team, come find out why we've earned the accolade:
"Best Place to Work" in Timmins!
If the above sounds like something that you can relate to please have a look at our current postings below.
Current Employment Opportunities
The Helpdesk Dispatcher is primarily responsible for the answering of incoming client requests, the creation of tickets and the management of tasks assigned to the tech team. This is accomplished by monitoring incoming e-mail requests in the Professional Services Application (PSA) system and answering telephone calls. The role is responsible for ensuring client requests are being completed by the tech team in a timely manner and that status updates are made regularly. The role has excellent communication skills and advanced customer service ability. The Helpdesk Dispatcher works with the tech team to determine urgency and impact levels to client requests. The position manages escalation requests between team members based on complexity and skillset required. The role has authority over the tech team schedule as it relates to client requests.
The Helpdesk Technician is primarily responsible for the successful troubleshooting and resolution of client support requests. Operating as a team, the helpdesk addresses incoming client requests in order of urgency and impact. The role has an advanced troubleshooting ability and is highly knowledgeable in desktops, laptop, printers and imaging devices. New workstation deployment and profile transition are completed by the Helpdesk Technician. Client satisfaction and communication when working on technical challenges is the primary goal of the position. The Helpdesk Technician develops, maintains and leverages the internal process documentation system and is responsible for deploying solutions that adhere to company best practices.
- Flexible and accommodating work schedule.
- Training and career development options.
- Company paid group benefits package.
- Employee equipment purchase program.
- Team member referral incentives.